Where is my order?

Where is my order?

1st Check your purchase order this will contain a track and trace code. With this code you can follow your order on this link

2nd You're logged-in to our B2B and can easily check the status in My Order History which is a part of your account

The 3rd option is to call our Customer Service with our wide range of support and services options to assist you in your order. Please call +32 3 326 03 10 if you have any questions.


How do I return an order?

How do I return an order?

To ensure returns are handled properly please contact your account manager

If you have a product that is broken or damaged, please contact our return department at return@osakaworld.com 

Billing and payments

Billing and payments

If you have questions regarding the billing, pricing or payment of your order.

Please contact
account@osakahockey.com of call +32 3 326 03 10

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